Cleansing Kit Eco
Shipping & Returns
Shipping via DHL Express (trackable)
Weight-based prices and estimated delivery times are calculated live at checkout for the following countries: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Mexico, New Zealand, Norway, Oman, Peru, Philippines, Qatar, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand, Turkey*, United Arab Emirates, United Kingdom
Your country is not listed? Make sure to select the correct shipping location (country flag) on our website. Still not available? Click here to let us know, so we can work on a future solution.
No additional charges upon receipt of your parcel. All orders are delivered duty paid (DDP). All fees, including taxes & customs duties, are already included in the final price you pay at checkout. We ship from Germany, Europe. Orders leave our warehouse within one business day.
* Due to new Turkish customs regulations, we, unfortunately, can no longer ship out orders with an order value of 150 € or above.
If you are not 100% satisfied, you can return your item(s) to our warehouse in Germany for a refund within 30 days of receiving your order. The items have to be unworn/unused to be eligible for a return.
Extended return period for the holidays
Items purchased at the Feelgrounds online store that are received between November 1, 2022, and December 31, 2022, may be returned through January 31, 2023. Please note that the items have to be unworn/unused to be eligible for a return, and that all other terms and conditions provided in the Feelgrounds Refund Policy are still applicable. All purchases received after December 31, 2022, are subject to our standard Return Policy.
Please note: You can only return your order for a refund. If you want to exchange your item(s), please place a new order.
You can download a return label in our returns portal for a discounted fee, which will be deducted from your refund. The use of this label ensures fast and easy processing of your return, and you can benefit from our favorable shipping rates: Australia ($30.00 AUD), Canada ($20.00 CAD), New Zealand ($30.00 NZD), Norway (100 NOK), Switzerland (10 CHF), United Kingdom (£10.00 GBP), all other countries (€20 EUR converted into local currency).
If you decide to return all ordered products, we will refund the outbound shipping costs along with the value of the returned product(s). If you go for a partial return, the outbound shipping costs will not be refunded. Duties and taxes, which are added during checkout, are collected by your local customs authority and are therefore not refundable from our side. As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
Any returned item not in its original condition or packaging, damaged or missing parts for reasons not due to our error may be applicable only for a partial refund.
Non-returnable items: Gift cards, socks whose original packaging and/or plastic tab has been opened or removed (due to hygiene reasons)
Received a defective or damaged item? Click here.
Are you looking to return?
Register your return at feelgrounds.com/returns.
Send your clean and undamaged item(s) back to us in the original packaging.
Once your return is received, inspected and approved, a credit will automatically be applied to your original method of payment. Please note that it may take some time to receive your refund.