My mom and I are proud owners of 4 pairs of Feelgrounds, and we adore every single one of them. What initially drew me to Feelgrounds was their incredible design – so stylish! Quality is excellent and they are so comfortable & properly wide. I did encounter an issue with one of the pairs I purchased, but their customer service was unparalleled – responsive and quick to resolve the problem. Honestly, I can't decide whether I love the shoes or their customer service more. You're doing it right Feelgrounds!
I have bought the Chelsea and winter Patrol boots. The Patrols came up a little narrow compared to the Chelsea boots. The returns system is very efficient although thanks to Brexit it becomes very expensive when like me you have to return two times to get the right fit. My only beef is that they are vegan leather . I would prefer natural leather rather than some man made material as I put bare feet straight in. Both boots have been completely waterproof
Gracias desde México, son los zapatos más bonitos y cómodos que pude encontrar, son ya parte de mi día a día, los uso para mi trabajo y el día a día
After doing a lot of research into vegan barefoot shoes generally, I finally landed on FeelGrounds, and I couldn't be happier! I ordered the Cloud Grey Original Knit to the UK. They arrived very quickly and they are so comfortable! I'm really enjoying wearing them and I've had lots of positive comments on how good they look! Thank you - I'll definitely order from you again in the future!
I bought my first feel grounds, honestly are more comfortable than I expected, and the sole feels durable an is soft so y can wear it all day,
Lovely shoes for casual wear. Toe box wide enough for my toes to spread out naturally as they should, can even fit in my toe spacers as well. Have already worn them out for a full day and feet felt great.
This shoes are beyond my expectations, really cool looking and extremely comfortable, I’ll buy more pairs as they will be available
I’ve been wearing the black Chelsea boots for a few weeks now and I’ve been loving them! There is so much space for your toes to move around and properly spread when you walk. I love the vegan leather and it is soft, and moveable, and easy to wipe off if something spills. I have been getting compliments on them and they have been the perfect swap from my very structured blundstone boots. Will definitely be buying another pair!!
Love the fit and comfort of these shoes(Droptop Luxe and Seaside Luxe), the modern styles and that they are made from faux leather. I'm already planning my next purchase.
Be careful about Feelgrounds - the returns policy is the worst I've seen. This company only seems to get good reviews if people are happy with the product.
I have bought two pairs of shoes from Feelgrounds and the whole experience has been really unpleasant. My first pair were High rise Luxe and I liked the look and feel but they were so DIFFICULT to get on and off! They are lace ups that cannot be removed easily and it takes ages to get them on and off. A real pain if you have small kids and are just trying to get out of the door. I did try and talk to Feelgrounds about it, but as I'd worn them, they said there was nothing they could do about it and they couldn't help me - so I ended up just donating them.
My second pair, I've just bought a pair of Seaside Twill sandals. Delivery cost me £17 GBP and they took over a week to arrive. They were far too wide for my foot. I registered for a return immediately only to find that A) I need to find a printer for the label (seriously, do people actually still own printers these days??) and B) pay £10.00 for the privilege of sending my items back. So I'm almost £30 down and have to take the time to return my items. I'm really disappointed and won't use this company again. I would advise anyone considering Feelgrounds to consider your purchase extremely carefully as it's easy to lose a lot of money. They don't help you out at all if you're not happy with the product. It's a real shame as it looks like they have nice shoes but the process of buying/returning is too complicated and obviously not worth it if they don't fit you....!
Dear Harriet,
Thank you very much for sharing your feedback with us. We're truly sorry to hear about the difficulties you encountered during the purchasing and return process. We understand the frustration that can arise when expectations aren't met, especially when it comes to international shipping and sizing.
Our sincere apology for not finding an acceptable solution in case of the difficulties you had with getting on and off your Highrise Luxe pair. We do care about our customers' satisfaction and usually recommend our elastic lacing systems 'Click & Go' and 'Safe & Go' if this is the case. They have proven to be incredibly helpful and convenient for customers facing the same challenge in the past. These elastic lacing systems provide an easy
slip-on and slip-off experience and can be found in our store under 'Accessories.' We genuinely appreciate your feedback, as it helps us improve our communication and customer support.
At Feelgrounds, we strive to ensure that our customers have access to all the necessary information before making a purchase. We make an effort to provide detailed product descriptions, sizing information, and printable Size Guide PDFs, that in our sandals' case also show the complete sole shape for every size. We also try to encourage customers to reach out to us with any questions they may have before finalizing their purchase. This
way, we hope to empower our customers to make informed decisions and avoid returns whenever possible. If you found any of this info difficult to locate beforehand, we'd sincerely appreciate your feedback, so that we can work on finding a solution to make them more present for our customers.
We also want to take a moment to clarify our return policy to ensure transparency. While we do require customers to cover the return shipping costs, we refund the original outbound shipping costs along with the product price for complete returns, such as yours. So if you decide to return everything from your order, you will only need to cover the return
shipping fee. You can find our complete return guidelines at feelgrounds.com/shipping-returns. We understand that our policy of only accepting new and unworn items may seem strict. However, it is vital for us to maintain the quality and integrity of our shoes for the satisfaction of all our customers. Accepting worn returns would be challenging for us as a
small business, and also not align with our commitment to sustainability. We hope you can empathize with the reasoning behind this policy.
Once again, we apologize for the unpleasant experience. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your satisfaction and hope to have the opportunity to serve you better in the future.
Best regards,
Sabine
I chose a navy pair of seaside twill sandals and they are just lovely. I would urge anyone thinking of buying to ensure they print off the size guide and follow the instructions for checking they get the right one. I am accustomed to being in bare feet a lot, so these sandals feel fantastic for being out and about and look great with jeans or skirts and are a lovely navy colour. The cork means that your feet do not slide in the shoes which is also a bonus. The adjustable straps at the heel ensure great fit and comfort. My only grumble is that the price seems breathtakingly high especially when you factor in post and packing costs too which is why I did not offer up 5 stars. I wish that these were more readily available in Scotland/UK and that there was a stockist here.
I just bought my first pair of barefoot feelgrounds and I am in love. Growing up I have had pain in my feet when walking or standing for not even a very long time. I have been weight training for a few years now and through that learnt how important it is to train barefoot. My PT told me about this brand and I finally did it. I have work these shoes every day since they arrived, I’ve walked in them, trained in them and wear them to work and my feet don’t get as sore as quick. They will take some adjustment to this change but I am already seeing a change in how long I can stand for. Today was the longest I stood up at work without my feet hurting. I have very weak ankles and realised I have been wearing the wrong shoes me whole life. My toes have never felt so free. I bought the Courtside in Gum White but I cannot wait to get myself another pair and eventually will be tossing out my other shoes that are not designed for wide feet or foot health. The quality of these shoes is immaculate too. Love love love!
Bought shoes(Original Mesh) and sandals (Seaside Twill) and love them. Firstly bought Original Mesh - and they were too small. Great return service - very easy and quick which gives me peace of mind.
I first bought a pair of patrols when they were relatively new to the company. One of the first things I did was to find a deep puddle to stand in. The product held up to the test! They are comfortable, waterproof, flexible, spacious, held up to Canadian winters, everything I was hoping for.
I’ve since purchased a few drop top options. Their white meat stay impressively clean & white despite my dog and baby trying to make them other shades, and now I’ve added the Luxe drop top to use as a casual dress loader for work. Happy with every pair!!
I bought a pair of Original Mesh shoes in dusty pink and, oh my word, they are just beautiful. They look as good on as they do when taken out of the box. Fabulous fit and true to size. I bought UK size 6 and they were perfect. As you'd expect, it's like walking in bare feet. They are going with me on holiday and they work well with both jeans (more flattering when with a crop style) or with my many summer dresses. I also bought a pair of the cork insoles but, to be honest, I don't really need them. I juat love the fact that, as well as looking so nice, they are doing my feet so much good.
Strangely, my feedback is based in the returns policy and service.
Unfortunately, the shoe I bought for my wife did not fit. This meant that we sent them back and were given a full refund. However, I made a mistake with the return parcel and did not get a tracked delivery and just had to hope that the parcel would find its way. The company has such a great system that irrespective of my mistake, the parcel was received, identified and I was fully reimbursed (including delivery fees).
I cannot thank the staff enough for their support via email and of course, their honesty and good will in ensuring I received a full refund; truly commendable.
I bought a gift card for Canadian purchases. When the person tried to use the gift card, it would not work online. She had to call the company and make the purchase manually. It would be nice if their was more instruction at the time of purchase about Canadian use of the cards. They were very helpful when the phone call was made, but it did create some concern when it would not accept the card online.
Hi Louis,
Thank you for bringing this to our attention.
We apologize for any inconvenience caused by the confusion with the gift card. The problem occurred because the gift card was bought in our US store and the gifted person wanted to redeem it in our Canadian store. Due to differences in currency and billing systems between the two stores, gift cards can only be redeemed in the online store they were bought.
We're glad to hear that our customer service team was able to assist with the issue when you contacted us. We take your feedback to heart and will improve our online store to make it more clear for customers to purchase the correct gift card for the correct store location.
Thank you for your support!
Kind regards,
Viviana
I look for shoes with wide toe boxes and this hit its to the tee. super comfortable! looking forward to more pairs
I originally purchased the seaside sandals in the olive twill, after two weeks one of the sandals cork started to peel away in patches, I could only have assumed it was one faulty sandal. I contacted customer service to ask for some advice, they were super fast at responding and without hesitation offered me a refund or replacement pair. I opted for a replacement pair as I loved them so much, but they didn’t have the twill left in my size. So I was able to choose from the new Seaside Luxe range instead. They were sent and delivered really quickly and I haven’t had an issue with this pair. The sandals themselves fit perfectly and are very comfortable- i was worried about the toe post as I’ve never been a fan of them but surprisingly very comfy! I measured my feet in cms and followed the chart. They are super comfortable and have very good grip. Thankyou for such amazing customer service! You have a very happy returning customer 🌻
These are the first sandals I have worn that fit me perfectly in the width. They look stylish for day or night.
After much research I bought the seaside sandals as my first barefoot shoe. Not disappointed at all! So comfortable & stylish. Price is comparable to other barefoot companies. More than I would usually pay but I am looking at it as an investment in the health of my feet & not just a fashion accessory.